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How We Protect Your Privacy

When you open an account with mahong 4d, your personal information—name, email, payment details—stays encrypted and secure.

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mahong 4d How We Protect Your Privacy
PRIVACY SUPPORT

Contact Us About Your Data

Email Support Send us a message to our privacy team at [email protected]. We respond to data requests, deletion inquiries, and privacy concerns within 5 business days.
Live Chat Open live chat from your account dashboard during our support hours—7 AM to midnight Jakarta time, seven days a week. Ask about your data, request a copy, or report a privacy issue directly.
Account Settings Update your email, phone and personal details directly in your account settings. Changes take effect immediately. You can also download your full data history from the Account menu.
HOW WE SAFEGUARD

Our Data Protection Practices

Encryption & Storage

All payment data is encrypted using industry-standard TLS 1.3. Your DANA, OVO, GoPay and QRIS details are tokenized—we never store raw card or account numbers. Servers are secured behind firewalls and monitored 24/7.

Session Security

When you log in, your session is tied to your device and IP address. If we detect a login from an unusual location, we send you a verification code via email or SMS. You control which devices can access your account.

Cookie & Tracking

We use cookies to keep you logged in and to recognize your preferences. Tracking pixels help us understand which lobby sections you visit most. You can disable non-essential cookies in your privacy settings without losing account access.

Data Retention

Account and transaction records are kept for the duration of your membership plus two years for regulatory compliance. Deleted account data is purged from live systems within 30 days. Backup copies are retained per local law requirements.

Your Rights

You can request a copy of all personal data mahong 4d holds about you. You can correct inaccurate information, request erasure where law permits, or object to specific processing. Submit requests via email to [email protected].

Third-Party Sharing

We share only the minimum data needed with payment processors, anti-fraud services, and where local law requires (tax authorities, law enforcement). We never sell data to marketing firms or data brokers.

Your Privacy Questions Answered

Yes. Open your account settings, navigate to Privacy, and select Download My Data. We prepare a file containing your profile, transaction history, device logs, and communication records. The file is ready within 24 hours and you can download it as a PDF or CSV from your dashboard.

We keep your full transaction history—every DANA, OVO, GoPay and QRIS deposit and withdrawal—for the life of your account plus two years after you close it. This meets local financial record-keeping rules. After two years, historical records are securely deleted.

Change your password immediately from your account settings. Then email [email protected] with the date and time of the suspicious attempt. We review your login log, reset your session, and can enable two-factor verification via email or SMS to block future unauthorized access.

No. We never sell your personal data. We share only what's necessary with payment processors to clear DANA, OVO, GoPay and QRIS transfers, and with anti-fraud partners to protect your account. Sharing with authorities happens only when local law requires it.

Yes. Request account closure via live chat or email [email protected]. We close your account immediately and begin deletion of personal data within 30 days, except records we must retain by law (tax, anti-money laundering). Withdrawal limits do not apply to account closure requests.

Your payment details are never stored in full. When you deposit, the payment processor sends us a secure token instead of your real account number. This token is encrypted and kept separate from other account data. We never see your actual bank credentials.

Contact [email protected] immediately with details. Our security team investigates within one business day. We can reset your password, review your account access history, and help you secure your payment methods. Reach us via live chat during business hours—7 AM to midnight Jakarta time, seven days weekly.

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